CUSTOMER CHARTER – DELIGHTING OUR CUSTOMERS

Performance and Value Pricing

Product excellence for Futura Oppenheimer encompasses functionality in use, product consistency and products that meet or surpass international quality standards.

This then translates into value pricing for our customers through our raw material alignment, efficient technology platform and lean organisational structure.

Customising Solutions

We are open, adaptable and flexible in bringing our customers innovative solutions.

We engage our customers by bringing individually designed services and technologies supported by our value creation capabilities of:

  • Technology Enablement, and
  • Knowledge & Discovery Application Centre

Futura Oppenheimer will meet individual customers’ individual needs, individually.

Logistics Excellence

We have a simple philosophy which we pledge to execute when supplying our customers. We will strive to be on time, to deliver the quantity they have ordered and to the quality we have agreed upon, each and every time. Without delays, without damages, and in full quality compliance. We capture this as:

O T I F I S E T

ON TIME IN FULL IN SPECIFICATION EVERY TIME

Our OTIFISET service philosophy is supported by our flexible, world-class manufacturing capabilities strategically located close to one of Asia’s busiest container ports.